Get in Touch with GateSun
Have questions regarding product specifications, shipping schedules, or custom decor requests? Our customer care specialists in Colorado are ready to assist you.
🏢 Corporate Office & Help Desk
All customer inquiries are handled directly by our dedicated Colorado fulfillment team with a guaranteed 24-hour response window.
GateSun LLC
4125 Westmeadow Dr, Colorado Springs, CO 80906, United States
Monday through Friday: 9:00 AM – 5:00 PM Mountain Standard Time (MST)
Average response time: within 12 to 24 business hours.
✉️ Send Us an Inquiry
Please complete the form below. A member of our support team will review your message and reply promptly.
Self-Service Help Center
Looking for quick answers? Browse our comprehensive customer service guides below.
Shipping & Delivery
Orders over $50 qualify for Free US Shipping. All orders dispatch within 1–2 business days from Colorado.
30-Day Return Policy
Damaged items receive free instant prepaid labels. Standard 30-day return window with $0 restocking fee.
Payment Security
We accept Visa, Mastercard, AMEX, and Discover with industry-leading 256-Bit SSL encryption.