Shipping & Delivery Policy

🚚 1. Shipping Rates & Delivery Estimates

At GateSun LLC, we are committed to fast, transparent, and dependable shipping across the entire United States. All orders are carefully packed in shock-absorbing, eco-conscious materials to guarantee safe arrival.

*Note: Business days are Monday through Friday, excluding US Federal Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).

⏱️ 2. Order Processing & Handling Timeline

• Daily Order Cutoff Time: 5:00 PM EST (Eastern Standard Time / UTC-5). Orders placed before 5:00 PM EST on Monday through Friday will begin processing the very same business day.
• Handling Time: 1 to 2 business days (Monday – Friday). This includes quality inspection, fragile-item cushioning, and carrier hand-off.
• Transit Time: 3 to 5 business days depending on delivery destination within the United States.
• Estimated Total Delivery Time: 4 to 7 business days from the moment your order is placed.

📦 3. Shipping Carriers & Tracking

We partner with top-tier national carriers including USPS (United States Postal Service), FedEx, and UPS. As soon as your package is dispatched, an automated shipping confirmation email containing your official tracking number will be sent to your registered email address.

🇺🇸 4. Shipping Destinations & Address Policy

• Domestic Coverage: We currently ship to all 50 US States, including Alaska and Hawaii.
• P.O. Boxes & Military APO/FPO Addresses: Standard shipping to P.O. Boxes and APO/FPO addresses is supported via USPS Priority Mail. Please allow an additional 2–4 business days for APO/FPO deliveries.
• Address Changes: If you notice an error in your shipping address, please notify us immediately at hello@gatesun.com or call +1 (800) 582-9368 within 2 hours of ordering. Once an order is processed or in transit, address corrections cannot be guaranteed.

🛡️ 5. Damaged, Lost, or Delayed Shipments

Lost Packages: If your tracking shows “Delivered” but you cannot locate your package, please verify your surrounding porch/mailbox and check with neighbors. If not found within 24 hours, contact our team, and we will initiate a carrier trace or dispatch a replacement.