30-Day Return & Refund Policy

At GateSun LLC, we stand behind the quality and craftsmanship of our contemporary home decor. We offer a transparent, standardized 30-day return policy to ensure a fair and reliable shopping experience for all our customers.

📅 Effective Date: January 1, 2026
📍 Governing Entity: GateSun LLC (Colorado, USA)
🛡️ Return Window: 30 Calendar Days

1. Return Eligibility & Conditions

To qualify for a return and full refund, items must satisfy the following conditions:

  • Return request must be initiated within 30 calendar days from the date of carrier delivery.
  • Item must be in original, unused condition and free from scratches, plant soil, water stains, or unauthorized alterations.
  • Must include all original packaging materials, protective foam, hardware, and accessories.
  • Must have a valid GateSun Order Number and an authorized RMA (Return Merchandise Authorization) number issued by our support team.

📦 Damaged / Defective on Arrival

Cost to Buyer: $0.00 (Free Return)

If your package arrives with transit damage, broken parts, or manufacturing defects:

  1. Notify us at hello@gatesun.com within 48 hours of delivery.
  2. Attach 2–3 clear photos showing the damaged item and packaging box.
  3. We will immediately send an expedited free replacement or issue a 100% full refund with a prepaid return shipping label.

🔄 Change of Mind / Customer Choice

Return Shipping: Paid by Customer

If you decide you no longer want the item or wish to choose a different size/color:

  1. Contact us within 30 days to receive your authorized RMA return label address.
  2. The customer is responsible for purchasing the return shipping postage/label via any trackable carrier (USPS, FedEx, UPS).
  3. Restocking Fee: $0.00 (Zero restocking fee charged).

2. Summary of Return Costs

Return Scenario Who Pays Return Shipping? Restocking Fee Refund Amount
Damaged, Defective or Wrong Item Sent GateSun LLC (Prepaid Label Provided) $0.00 100% Full Refund + Original Shipping
Customer Remorse / Changed Mind / Wrong Size Customer (Customer purchases trackable label) $0.00 100% Item Purchase Price Refunded
Lost Package in Transit (Carrier Fault) GateSun LLC $0.00 Immediate Free Replacement or 100% Refund

3. Step-by-Step Return Process

  1. Request RMA Number: Email our support desk at hello@gatesun.com or call +1 (800) 582-9368 with your order number and reason for return. For damaged goods, please include photos.
  2. Receive Return Instructions: Our Colorado team will approve your RMA request within 24 business hours and provide you with the return address in Colorado Springs, CO.
  3. Pack & Ship Securely: Securely repack the item in its original box with all protective foam. Affix the shipping label and drop it off at your local carrier facility (USPS, FedEx, or UPS).
  4. Inspection & Refund: Once delivered to our Colorado fulfillment center, our team inspects the returned package within 2–3 business days. Once approved, your refund is credited back to your original payment method.

4. Refund Processing Time

Refunds are issued directly to the original credit or debit card used at checkout (Visa, Mastercard, American Express, Discover). Standard banking processing times are:

  • Credit / Debit Cards (Visa, MC, AMEX, Discover): 3 – 5 business days for the credit to appear on your card statement, depending on your card issuer’s billing cycle.
⚠️ Non-Returnable Items: Gift cards, clearance items marked “Final Sale”, and items returned without an authorized RMA number or returned after 30 calendar days cannot be refunded.

5. Customer Support & RMA Help Desk

If you have any questions regarding returns, exchanges, or warranty inquiries, please contact our Colorado team:

🏢 Entity: GateSun LLC

📍 Address: 4125 Westmeadow Dr, Colorado Springs, CO 80906, United States

📞 Phone: +1 (800) 582-9368

✉️ Email: hello@gatesun.com

🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM MST